Customer Service

SIZING
We do not size our garments by "dress size" Unfortunately there is no industry standard and each manufacturer and brand will differ. We sell our lingerie worldwide and there are may variations in sizing through different countries. For this reason our garments are labelled XS S M L XL and XXL. We give "to fit" sizes in inches as a guide. Please ensure that you have ordered the correct size and if unsure contact us first with your exact bust waist and hip measurement.
All our lingerie items are made exclusively to order and we regret therefore we are unable to refund or replace items because you have chosen the wrong size. 
FABRIC AND TRIMMINGS
We use only the finest quality shiny polyester crepe back satin for this collection. Our laces are genuine Nottinghamshire lace and our elastics are also scourced in Europe. All lingerie fittings are lightweight plastic.
Each item with be beautifully packaged in clear, sealed celophane bags with acid free tissue paper, Francois de Loire labels and tags.
PRIVACY
Here at Francois de Loire we fully respect your privacy, we do not retain your credit card information, neither do we rent or sell your details to any other marketing company. Our lingerie is dispatched in discrete packaging with no indication of the package contents so discretion is assured at all times.
OUR DEIGNS AND COPYRIGHT
All garments for sale on this website are Francois de Loire original designs and are manufactured in our own workshops in the Brittany region of France. The lingerie items are only available via internet sales, we do not have a retail store. All designs and photographs are protected by copyright and any breach will be vigorously persued.
CONTACTING US
We only sell via the internet so please either use the contact form on this site or email our customer service team with your questions. sales@silk-knickers.com. We regret that we are unable to accept orders by phone at this time
Our registed business address is (please note this is not our address for returned items)
François de Loire s.a.r.l.
Moulin de Saint Vincent
France.
We are a legitimate European Company, registered with the French Government
 Siret No: 414640 425 00016
Societe à responsibilité limiteé au capital de 10671,43 euros
Returns Policy 
We pride ourselves on our quality of manufacture and our before and after sales service. If for any reason you are not delighted with your purchase please do not hesitate to get in touch straight away. We will do our very best to rectify any problem.
All returns must be made within 14 days of receipt and all we ask is that you contact us before you return any garments to obtain a returns authorisation number and our returns postal address. Unauthorised returns will not be accepted. All returned items must be un worn in their original packaging with all tags in tact. We regret that due to hygiene reasons we are unable to accept returns on any pant type garment i.e. briefs, tap pants, teddies, pyjamas or boxer shorts or specially made garments as however much we are assured by our customers that these have not been worn we cannot take the risk and cannot re-sell these garments.
Once an item of lingerie has been "tried on" it is deemed to have been worn and cannot therefore be re-sold. Consider, would you like to think that an item of such an intimate nature which you had purchased brand new and exclusively made to order, had already been worn by a complete stranger?
 
Our reputation is your guarantee.